Ash Lane

Ash Lane

Systems Implementation Consultant

Implementation and customer-facing systems lead for SaaS rollouts, AI workflows, integrations, business process design, adoption, and production handoff.

Dubai, UAE - Open to global, remote, freelance, fractional, and permanent roles [email protected] ash-lane.com linkedin.com/in/ashlane github.com/ashestree87 +971 58 517 8182

Target Roles

  • Systems Implementation Consultant
  • Implementation Consultant
  • AI Implementation Consultant
  • AI Product Consultant
  • AI Workflow Automation Lead

Role Fit

  • SaaS implementation
  • Customer onboarding
  • Workflow mapping
  • Integrations
  • Adoption and handoff

Professional Summary

Systems Implementation Consultant profile. Implementation-focused technical product builder with experience across enterprise SaaS, AI workflows, integrations, CRM, lifecycle automation, and operating systems. Strong at requirements discovery, configuration logic, stakeholder workshops, rollout planning, training, adoption, and supportable production handoff.

Core Skills

Agent-Native Delivery

  • Claude Code, Codex, Cursor, MCP, prompt strategy, context engineering, task decomposition, spec-to-PR workflows, human review gates, agent-based testing, and safe rollout controls.
  • Own architecture, product logic, acceptance criteria, code review, debugging, deployment, observability, and rollback decisions while using agents as implementation accelerators.

Product, Systems & SaaS Architecture

  • 0 to 1 SaaS platforms, internal tools, dashboards, workflow systems, multi-tenant data models, identity, permissions, payments, notifications, and partner integrations.
  • Translate commercial, operational, and user needs into product specs, data models, APIs, UX flows, technical milestones, implementation plans, and production release paths.

Solutions, Implementation & Transformation

  • Discovery, stakeholder mapping, requirements workshops, demos, technical narratives, implementation plans, system selection, integration planning, adoption, and executive communication.
  • CRM, RevOps, business process automation, lifecycle workflows, support operations, customer success systems, reporting, governance, and vendor/platform evaluation.

Cloud, Automation & AI Systems

  • TypeScript, Node.js, React, Next.js, Astro, Vue, Flutter/Dart, Laravel/PHP, PostgreSQL, MySQL, Firebase, Cloudflare Workers, D1, KV, R2, Queues, Durable Objects, and Vectorize.
  • LLM workflows, RAG, vector search, embeddings, structured outputs, tool calling, eval loops, cost and latency controls, CI/CD, observability, rollback paths, and production operations.

Professional Experience

Founder - Agent-Native Product, Systems and Platform Builder

Topolo Technology Inc

Mar 2022 - Present Global / Remote

Founder and hands-on technical builder creating AI-enabled SaaS platforms, internal tools, workflow systems, integrations, and production infrastructure.

  • Mapped ambiguous customer and operator workflows into requirements, demos, solution architecture, implementation plans, integration paths, and measurable business outcomes.
  • Designed SaaS and internal platform solutions across identity, CRM, billing, notifications, AI workflows, analytics, admin tooling, support workflows, and developer onboarding.
  • Translated technical capabilities into buyer-specific narratives, proof-of-concept flows, executive updates, rollout plans, and adoption handoffs.
  • Integrated CRM, lifecycle messaging, WhatsApp, payments, auth, analytics, partner APIs, reporting systems, and Cloudflare-native services for practical operator outcomes.
  • Used agent-native implementation workflows to speed delivery while keeping review gates, tests, observability, deployment controls, rollback paths, and documentation in place.

CTO / Product and Technology Builder - Food Tech Platforms

Fresh Ventures - Livefreshr, JustCook, JustFeed

Mar 2014 - Jan 2026 Dubai, UAE

Owned product, engineering, delivery, and operating systems for food tech products across consumer, logistics, kitchen, and partner workflows.

  • Owned technology, product, and operating systems for subscription food, meal planning, delivery logistics, kitchen operations, mobile ordering, partner workflows, analytics, and customer lifecycle automation.
  • Rebuilt ordering, logistics, and kitchen systems for reliability and throughput, adding CI/CD practices, monitoring, support flows, and operational reporting.
  • Shipped Flutter mobile app and kiosk flows with payments, identity, notifications, analytics instrumentation, and customer-facing ordering experiences.
  • Integrated CRM, WhatsApp, campaign data, lifecycle messaging, and retention workflows to reduce manual operations and support growth.
  • Led vendor selection, hiring, stakeholder management, delivery planning, commercial trade-offs, and product decisions across technical and non-technical teams.

TPP Partnerships Manager / Mid-Market Sales Manager - Event Technology SaaS

Cvent

Apr 2019 - Mar 2021 Dubai, UAE

Led regional event-technology SaaS market development, customer discovery, solution design, GTM execution, and third-party planner partnership growth across the Middle East.

  • Led the third-party planner segment across the Middle East after moving from shared mid-market coverage into full regional ownership within 6 months.
  • Managed full-cycle SaaS sales and solution design across event registration, venue sourcing, onsite experience, attendee engagement, event marketing, reporting, and stakeholder workflows.
  • Ran structured discovery with agencies, PCOs, venues, and enterprise event teams to map operations, buyer priorities, integration needs, implementation constraints, and commercial value.
  • Built demos, proposals, and executive narratives that translated event technology capability into buyer-specific workflows and measurable outcomes.
  • Partnered with SDR, marketing, product, implementation, and global teams to localise positioning, maintain pipeline discipline, and feed regional customer insight back into GTM planning.

Solution Consultant and Delivery Lead - Enterprise SaaS

XpertLearning

Feb 2013 - Sep 2016 UAE

Implemented enterprise SaaS platforms and translated client requirements into configured, adopted, and supportable systems.

  • Delivered enterprise SaaS implementations for learning, talent, and HR technology customers across discovery, solution design, configuration, integrations, training, and go-live support.
  • Led RFP responses, stakeholder workshops, implementation plans, and post-launch optimisation for large corporate clients.
  • Bridged vendor platform capability, client requirements, and delivery constraints, including hands-on Cornerstone OnDemand implementation work at XpertLearning.

Selected Systems

Agent-native delivery system

Practical development model using AI agents for implementation acceleration while retaining human control of architecture, decomposition, acceptance criteria, review, tests, evals, CI/CD, deployments, rollbacks, traces, and production readiness.

Business systems and SaaS foundation

Product and operator systems spanning identity, permissions, billing, CRM, roadmaps, notifications, AI gateway patterns, admin consoles, customer support, workflow automation, analytics, and service discovery.

Customer-facing solution design

Discovery, demos, stakeholder translation, integration planning, implementation support, reporting dashboards, and buyer-specific narratives built around practical business outcomes rather than branded product names.

Technical Skills

Product, Delivery & Systems

Product strategy, roadmaps, PRDs, user stories, acceptance criteria, implementation planning, stakeholder management, discovery, demos, onboarding, adoption, operating cadence, risk registers, and executive communication.

Cloud, Data & DevOps

Cloudflare Workers, D1, KV, R2, Queues, Durable Objects, Vectorize, AWS, Google Cloud, Firebase, Vercel, Netlify, VPS/cPanel, PostgreSQL, MySQL, Git, GitHub, GitLab, Bitbucket, GitHub Actions, GitLab CI, CircleCI, Jenkins, Docker, Terraform, CI/CD, staging, production, canaries, rollback paths, Sentry, Datadog, and OpenTelemetry-aware tracing.

AI, Agents & LLM Systems

OpenAI API, Claude, Claude Code, Codex, Cursor, MCP, agent orchestration, spec-driven development, prompt engineering, RAG, vector databases, embeddings, structured outputs, tool calling, eval frameworks, automated review, agent-based testing, cost controls, latency monitoring, and human approval gates.

Commercial SaaS Platforms

Salesforce, HubSpot, Pipedrive, Apollo, LinkedIn Sales Navigator, Stripe, WhatsApp Business API, Mailchimp, Braze, Customer.io, Google Ads, Meta Ads, Jira, Linear, Notion, Confluence, Figma, Airtable, GA4, Looker Studio, Mixpanel, Amplitude, Hotjar, Intercom, Zendesk, Slack, Microsoft Teams, and Google Workspace.

Certifications & Platform Experience

  • Enterprise SaaS implementation and solution consulting experience across learning, HR, CRM, lifecycle, analytics, and productivity platforms.
  • Production AI development practice using OpenAI, Claude, Codex, Claude Code, Cursor, MCP, RAG, evals, and agent-assisted engineering workflows.
  • Cloud and delivery practice across Git, CI/CD, serverless infrastructure, observability, staged releases, rollback planning, and production operations.

ATS Keywords

Systems Implementation Consultant | implementation consultant | systems implementation | AI implementation | customer implementation | workflow automation | SaaS rollout | go-live planning